Support
Help, straight from the studio.
Start with the documentation. If that doesn’t answer it, open a ticket in the Shard Studios Discord and we’ll take it from there.
Read the documentation
Installing resources, how buying works, and where to find your purchases.
DocumentationGet help with a product
Tell us what you expected, what happened, and any errors from the console.
Open a ticketOrders and refunds
Payments, receipts, delivery and refunds. Have your Tebex transaction ID ready.
Open a ticketSupport and community
One place for everything.
Support tickets, sneak peeks and release news all live in our Discord.
Shard Studios Discord
Open a ticket.
Join the Shard Studios Discord, open a ticket and tell us what’s wrong. We’ll pick it up from there. Share order details in your ticket, never in public channels.
Join the DiscordTickets are for
- Product problems
- Installation and setup questions
- Orders, payments and refunds
- And while you’re there: sneak peeks and release news
Privacy requests and refunds never need a Discord account: our privacy policy and refund policy say how to reach us without it.
Orders and payments
Store purchases are processed by Tebex, which is the merchant of record: it takes the payment, works out any tax, sends your receipt and delivers your purchase to your Cfx.re account. Your receipt comes from Tebex and its transaction ID starts with tbx-.
If something is wrong with an order, open a ticket in our Discord with that transaction ID. We can see the order and will sort it out with Tebex where needed. Our refund policy explains when refunds apply. It does not affect your statutory rights.
What we support
We support the current version of each product on the frameworks its product page lists. We can’t support edited copies of a product or conflicts with resources we haven’t tested against, but we will always tell you what we find.
The getting help guide lists what to include so we can help quickly.